TERMS OF SERVICE IN-THECITY.COM

Last updated: March 28, 2026

These Terms of Service (“Terms”) govern the use of the in-the-city platform available at https://www.in-thecity.com/ (the “Platform”).

By creating an account or using the Platform, you agree to these Terms.

1. Definitions

  • Platform / Service – the online platform in-the-city
  • User – any person using the Platform
  • Tourist – a User who requests or books a tour
  • Guide – an independent individual offering tours through the Platform
  • Experience / Tour – a service provided by a Guide
  • Booking – a booking request or a confirmed booking
  • Service Fee – a fee charged by the Platform for handling the booking

2. Nature of the Platform

  • The Platform acts solely as an intermediary connecting Tourists with Guides.
  • The Platform is not a tour operator, organizer, or service provider.
  • Any agreement for the performance of a Tour is concluded directly between the Tourist and the Guide.
  • The Platform does not participate in the execution of Tours and does not collect payment for the Tour itself.

3. Registration and User Account

  • Creating an account is required to use the Platform.
  • An account may be created by:
    • persons aged 18 or older, or
    • persons aged 16–17, provided they have consent from a legal guardian.
  • Users must provide accurate and up-to-date information.
  • Users are responsible for all actions taken through their account.

4. Bookings

  • A Booking is initiated by sending a booking request to a Guide through the Platform.
  • A Booking may have the following statuses:
    • REQUESTED – pending confirmation by the Guide,
    • CONFIRMED – accepted by the Guide,
    • CANCELLED – cancelled by the Tourist or the Guide.
  • A Guide may decline a booking request without providing a reason until the Booking is confirmed.

5. Payments

When submitting a booking request, the Tourist pays a Service Fee to the Platform.

The Service Fee is charged at the time the booking request is submitted, regardless of whether the Booking is later confirmed by the Guide.

If the Guide declines the booking request, the Service Fee is refunded to the Tourist within a reasonable period of time.

The Service Fee constitutes payment for the use of the Platform and the booking handling service. It does not represent payment for the Tour itself.

The price of the Tour is paid directly to the Guide at the meeting location on the day of the Tour.

All applicable fees and payment details are displayed in the Platform prior to confirming the booking request.

6. Cancellations and Refunds

  • A Tourist may cancel a Booking free of charge up to 48 hours before the scheduled start of the Tour.
  • If a Booking is cancelled less than 48 hours before the Tour, the Service Fee is non-refundable.
  • If a Tour is cancelled by the Guide, the Service Fee is refunded to the Tourist.
  • In the event of force majeure (including but not limited to severe weather conditions, strikes, or events beyond reasonable control), the Service Fee will be refunded.

7. Guide Responsibilities

  • Guides are fully responsible for the performance of the Tours they offer.
  • Guides are responsible for safety, accuracy of information, and compliance with applicable local laws and regulations.

8. Platform Liability

  • The Platform is not responsible for the conduct of Guides or the execution of Tours.
  • To the maximum extent permitted by applicable law, the Platform shall not be liable for personal injury, delays, cancellations, or damages arising from the performance of a Tour by a Guide.
  • The Platform's liability is limited to ensuring the proper technical operation of the Platform.

9. Referral and Partner Programs

  • The Platform may offer referral or partner programs to selected Users.
  • The rules and details of such programs are available in the user account or within the Platform interface.

10. Account Deletion

  • Users may request deletion of their account at any time.
  • Account deletion does not affect completed or already confirmed Bookings.

11. Governing Law

These Terms are governed by the laws of Poland and applicable European Union law.

12. Final Provisions

  • The Platform reserves the right to amend these Terms.
  • The current version of the Terms is always available on the Platform.
  • These Terms enter into force on the date of publication.