In honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of FebruaryIn honor of the platform launch, 0% service fee for bookings until the end of February

TERMS OF SERVICE – IN-THE-CITY

Last updated: January 28, 2026

These Terms of Service (“Terms”) govern the use of the in-the-city platform available at in-the-city.vercel.app (the “Platform”).

By creating an account or using the Platform, you agree to these Terms.

1. Definitions

  • Platform / Service – the online platform in-the-city
  • User – any person using the Platform
  • Tourist – a User who requests or books a tour
  • Guide – an independent individual offering tours through the Platform
  • Experience / Tour – a service provided by a Guide
  • Booking – a booking request or a confirmed booking
  • Service Fee – a fee charged by the Platform for handling the booking

2. Nature of the Platform

  • The Platform acts solely as an intermediary connecting Tourists with Guides.
  • The Platform is not a tour operator, organizer, or service provider.
  • Any agreement for the performance of a Tour is concluded directly between the Tourist and the Guide.
  • The Platform does not participate in the execution of Tours and does not collect payment for the Tour itself.

3. Registration and User Account

  • Creating an account is required to use the Platform.
  • An account may be created by:
    • persons aged 18 or older, or
    • persons aged 16–17, provided they have consent from a legal guardian.
  • Users must provide accurate and up-to-date information.
  • Users are responsible for all actions taken through their account.

4. Bookings

  • A Booking is initiated by sending a booking request to a Guide through the Platform.
  • A Booking may have the following statuses:
    • REQUESTED – pending confirmation by the Guide,
    • CONFIRMED – accepted by the Guide,
    • CANCELLED – cancelled by the Tourist or the Guide.
  • A Guide may decline a booking request without providing a reason until the Booking is confirmed.

5. Payments

  • When submitting a booking request, the Tourist pays a Service Fee to the Platform.
  • The price of the Tour is paid directly to the Guide at the meeting location on the day of the Tour.
  • All applicable fees and payment details are displayed in the Platform or in the user account prior to booking.

6. Cancellations and Refunds

  • A Tourist may cancel a Booking free of charge up to 48 hours before the scheduled start of the Tour.
  • If a Booking is cancelled less than 48 hours before the Tour, the Service Fee is non-refundable.
  • If a Tour is cancelled by the Guide, the Service Fee is refunded to the Tourist.
  • In the event of force majeure (including but not limited to severe weather conditions, strikes, or events beyond reasonable control), the Service Fee will be refunded.

7. Guide Responsibilities

  • Guides are fully responsible for the performance of the Tours they offer.
  • Guides are responsible for safety, accuracy of information, and compliance with applicable local laws and regulations.

8. Platform Liability

  • The Platform is not responsible for the conduct of Guides or the execution of Tours.
  • The Platform is not liable for personal injury, delays, cancellations, or damages arising during a Tour.
  • The Platform's liability is limited to ensuring the proper technical operation of the Platform.

9. Referral and Partner Programs

  • The Platform may offer referral or partner programs to selected Users.
  • The rules and details of such programs are available in the user account or within the Platform interface.

10. Account Deletion

  • Users may request deletion of their account at any time.
  • Account deletion does not affect completed or already confirmed Bookings.

11. Governing Law

These Terms are governed by the laws of Poland and applicable European Union law.

12. Final Provisions

  • The Platform reserves the right to amend these Terms.
  • The current version of the Terms is always available on the Platform.
  • These Terms enter into force on the date of publication.